Sales Admin

Department: Sales

Job Summary

Sales Admin is responsible for ensuring seamless administrative and operational support within the sales function while maintaining a high standard of client service. This role focuses on coordinating sales processes, managing documentation, maintaining accurate records, and supporting client interactions to enhance efficiency and consistency across the customer journey.

Key Responsibilities

Client Relations (Support-Focused)

• Coordinate client communication, ensuring timely responses and follow-ups

• Support the sales team in managing client interactions, appointments, and updates

• Handle client queries related to documentation, refunds, payments, and processes professionally

• Maintain accurate and up-to-date client records in CRM systems

• Escalate complex client issues to the relevant teams promptly

  
  

Operations & Administration (Core Focus)

• Manage and organize all sales documentation, including agreements, booking forms, and client records

• Ensure completeness, accuracy, and compliance of all client files

• Track deal progress and proactively flag delays or missing documentation

• Prepare regular reports on sales inquiries and pipeline status

• Maintain CRM systems with a high level of accuracy and consistency

• Support invoicing, payment tracking, and follow-ups with the finance team

• Coordinate scheduling, meetings, and internal communication across teams

  
  

Showroom & Client Experience Management

• Take full ownership of showroom readiness, ensuring all client-facing spaces meet cleanliness and brand standards at all times

• Conduct regular inspections of showrooms and show houses to maintain presentation quality

• Coordinate with cleaning and maintenance teams to address issues promptly

• Ensure show units are fully prepared prior to client visits, events, or site tours

• Maintain adequate inventory of marketing materials, brochures, and display items

  
  

Key Performance Indicators (KPIs)

• Accuracy and completeness of client documentation

• Turnaround time for processing sales documentation

• CRM data accuracy and timeliness of updates

• Response time to client and internal queries

• Efficiency in deal tracking and issue resolution

• Showroom cleanliness, readiness, and presentation standards

  
  

Qualifications & Experience

• Minimum B+ (KCSE) & Second-Class Upper Division

• Bachelor’s degree in business administration or a related field

• 2–4 years of experience in administrative, operations, or sales support roles

• Experience in real estate or a structured sales environment is an added advantage

  
  

Skills & Competencies

• Strong attention to detail and high level of accuracy

• Excellent organizational and time management skills

• Professional communication and interpersonal skills

• Ability to multitask and manage competing priorities

• Proactive problem-solving mindset

  
  

Reporting Structure

Reports to: Sales Manager

Career Growth Opportunities

• Progression into Senior Operations or Sales Operations roles

• Transition into Client Experience

• Opportunities in Sales Coordination or Operations Management

  
  

Strategic Importance of the Role

This role is critical to driving operational efficiency, client satisfaction, and revenue retention by ensuring that all administrative and sales support functions are executed with precision and consistency.